Frequently Asked Questions
Thank you for visiting the BBBA store – we hope you found exactly what you’re looking for. And you keep coming back for more. But if you need a bit of help, here are some Frequently Asked Questions to help you on your way. If you'd like to print a copy to have handy, click HERE.
Making a Purchase
Why Aren’t these Books Available on Audible.com?
Scott has an agreement with the publishers of each of the audiobook titles sold in the store which makes them exclusive to BBBA. We are exploring future partnership options with several distribution partners, but for now the audiobooks are only available here.
Do You Offer Refunds and/or Exchanges?
If you’re unhappy with your download order and notify us within 24 hours, we will refund your full purchase price via your original payment method. Unfortunately, we can’t offer refunds after the 24 hour period because it’s impossible to return the download. If you experience technical issues with your download, please contact the HelpDesk at email@example.com and we’ll provide you with alternate audio files.
If you purchased a CD audiobook and discover one or more of the discs to be faulty, we will exchange them at no cost to you. We do not offer refunds for MP3 CD audiobooks.
Why Are the Audiobooks More Expensive than Audible?
Unlike Audible and the other big guys, Brick By Brick Audiobooks is a small shop with a handful of dedicated employees. We are constantly working to keep prices down, including offering discounts for loyal customers and seasonal promotions. Be watching for our newsletter for more info and if you’d like to signup to receive the newsletter, send an email to firstname.lastname@example.org.
How Do I Access/Download Previous BBBA Orders?
Due to the BBBA webstore upgrade, access to previous digital orders needs to be requested through the HelpDesk – send an email to email@example.com providing your full name, email used to place the order and approximate date the order was placed and we’ll research the purchase. If the information provided matches our records, we will issue you a new link and password to re-download your audiobook/s. If you have your original confirmation email, please copy and paste that into your request email to help speed up the research process. Requests for access to any orders placed prior to 2010 will need to include the original confirmation email as proof of purchase, sorry no exceptions.
Downloading the Books
**UPDATE** Wait, What? No More Zip Folders?
Due to the extremely large size, the audio files for all download products were compressed in a zip folder in order to be downloaded. But no more! You are now able to download the audio files directly to your mobile device or computer!
**IMPORTANT NOTICE FOR iOS MOBILE USERS**
We recently learned that due to security enhancements, Apple restricts the download and/or saving of audio files on iOS mobile devices. If you plan to listen to your new audiobook on an iOS mobile device, you have the following choices: you can download all audio tracks from your BBBA online account to your computer and then use iTunes to sync the tracks to your device. This option is recommended by Apple and should allow you to listen to all tracks from an audiobook in order. Or you can stream each audiobook track, directly from your BBBA online account. This option may prove cumbersome because you have to access each track separately to continue listening, but unfortunately, this is initiated by Apple and out of our control. Because the streaming option requires multiple downloads for our iOS customers, we have eliminated all download limits. Many apologies for the confusion this glitch may have caused.
How Do I Listen to the Audiobook on My Phone (or Tablet)?
We are always trying to improve your listening experience, especially when it comes to importing your purchased titles into mobile devices. After much research, our tech department believes they have found audiobook players for both iOS and Android that will streamline the process.
iOS: MP3 Audiobook Player makes it very convenient to listen to MP3 and M4B format audiobooks on any Apple device, with no need to convert files. It allows you to select playback speed, pick up a track where you left off and the convenient sleep timer offers adjustable periods and optional sleep when the current chapter is over. Free with Pro version available.
Android: Smart Audiobook Player enables you to play any audiobook on your Android phone or tablet. It allows you to select playback speed and pick up where you left off with multiple books active, all from a widget on your home screen. Also includes sleep timer and built-in equalizer. Quick note: make sure to create a subfolder for the audiobooks you download so that the app can find the proper files to play. Free with 30 day trial, $1.99 Full Version.
If you'd like a list of additional apps available for each platform, check out this article.
But Why Don’t the Files Just Download to My Phone/Tablet Like Audible?
It’s hard to compete with the big guys… Audible has created a proprietary app that downloads the audio files from their servers to play directly on your device. And that app probably cost buckets of cash and many moons to develop. We are currently researching developing app options for the BBBA titles, but for now things are still running on analog. Hey, it may take a bit more time to manage, but the BBBA titles are worth the wait! And you can check out the recommended apps above to play your audiobooks outside of the normal music players.
I Still Can’t Get My Audiobook to Play!
Although it’s hard to troubleshoot your issue via email, we are happy to try and help. Just send us an email to firstname.lastname@example.org and provide the following information: Mac or Windows, Operating System, Music Program your trying to use and any other pertinent details. Please allow 2-3 business days for a reply, although we try to get back to you sooner.
I Bought an MP3 CD Audiobook
Can I Play These Discs in My Car?
Some cars come equipped with stereos that play MP3 discs, but not in every case. Due to the large size of the audio files and the audiobook play time, if we produced regular music CDs (like what you find in the library), each book would consist of 40+ discs. That just isn’t cost effective for us or for our customers. Like the download versions, each disc needs to be imported into a music program and then sync’d with your device for use in the car.
As many cars are now coming equipped with USB auxiliary options, you can try copying the files from your MP3 discs to a compatible flash drive.
Do You Ship CD Audiobooks Internationally?
Yes. The store should calculate shipping options to your home country – if you still require assistance, send us an email to email@example.com.
How to Reach Scott
I Want to Send Scott a Note to Say Hi…
Scott loves to hear from folks like you, although he doesn’t have time to personally reply to each message. You can send your greeting to Scott here: firstname.lastname@example.org.
Can I Get An Autograph?
Of course! Send us the details at email@example.com.
The BBBA Library
How Often Do You Add New Titles to the Store?
We had a bit of a gap in releasing new titles, but the addition of The Second Chronicles of Thomas Covenant should make up for the delay! The first two books, The Wounded Land and The One Tree, are available now for download. The third book, The White Gold Wielder will be available for download on December 1, 2016. MP3 CD audiobooks for the entire Second Chronicles trilogy will also be available December 1, 2016.
Will You Be Releasing Any Other Books By Stephen R Donaldson?
Scott is currently in negotiations with SRD and his publisher to gain the rights to record an array of other titles. Keep checking back for more info.
I Want to Send a BBBA Audiobook as a Gift…
Hey, that’s so nice of you! Click the Add a Note to Your Order link during the checkout process and alert us of the gift (make sure to include the person’s first name). For download orders, we’ll send you the download link and a greeting for you to pass along. For CD orders, make sure to enter the gift recipient’s shipping info and we’ll include a note in the package.